Privacy Policy

cheshireloler.co.uk website is owned by Timothy Vick T/A Cheshire LOLER, which is a data controller of your personal data. We are registered with the Information Commissioner's Office under registration reference ZC215735.

We have adopted this Privacy Policy, which determines how we are processing the information collected by cheshireloler.co.uk, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using cheshireloler.co.uk website.

This Privacy Policy covers the information we collect through this website. If you book an examination with us, we will give you a separate privacy notice covering the information we hold about you and your equipment as a customer.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit cheshireloler.co.uk, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as "Device Information."

Moreover, we might collect the personal data you provide to us — such as your name, email address, telephone number and the contents of your message — when you complete a form on the website or contact us.

We do not collect or store your payment card details. Card payments are taken through Stripe Payments UK, Ltd., who process them on their own systems. We receive only confirmation that a payment has been made, the amount, and the name and email address associated with it.

Cookies and analytics:

We use two kinds of cookies.

Strictly necessary cookies are required for the website to work — keeping your session active while you browse and complete forms, remembering your cookie choices, and protecting our forms against automated abuse. These are set by our hosting provider, Hostinger, and do not require your consent.

Analytics cookies are used only if you accept them when asked. We use Google Analytics (provided by Google Ireland Limited) and Hostinger's own website analytics (which uses Amplitude Inc. as a sub-processor). These tell us how many people visit, which pages they read and how they found us. They are used for statistics only — we do not use them for advertising, we do not build profiles, and we do not try to identify individual visitors. Google Analytics cookies (_ga and ga*) expire after two years.

You can accept or decline analytics cookies when you first visit, and change your mind at any time using the cookie preferences link in the footer. You can also block or delete cookies in your browser settings, though blocking strictly necessary cookies may stop parts of the site working.

We do not use advertising or retargeting cookies of any kind.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

Our lawful bases for processing are: your consent, where you accept analytics cookies; taking steps at your request before entering into a contract, where you contact us about an examination; and our legitimate interests in keeping the website secure and understanding how it is used.

You can visit the website without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website's features, or provide other details by filling in a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website's features. For example, you won't be able to contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via tim@cheshireloler.co.uk.

How long we keep your data:

Enquiries and messages sent through the website are kept for 24 months, unless the enquiry leads to a booking, in which case the information becomes part of your customer record and is kept in line with the privacy notice we give you at booking.

Analytics data is kept for 14 months in Google Analytics, and in line with Hostinger's standard retention period for their own analytics.

Where we are required by law to keep records for longer — for example financial records, which HMRC requires us to keep for 7 years — we will do so.

Who we share your data with:

We share information only where it is necessary to run the website and the service, or where the law requires it:

• Hostinger International Ltd — website hosting, email, and website analytics.

• Google Ireland Limited — Google Analytics, used only with your consent. Data may be transferred to Google LLC in the United States under the UK Extension to the EU-US Data Privacy Framework.

• Stripe Payments UK, Ltd. — payment processing.

We do not sell, rent or trade your personal data to anyone.

Your rights:

Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the following rights relating to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

Where we rely on your consent, you have the right to withdraw it at any time. This does not affect the lawfulness of anything we did before you withdrew it.

If you would like to exercise any of these rights, please contact us using the contact information below. We will respond within one month.

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office, the UK's data protection regulator. You can contact them at ico.org.uk or on 0303 123 1113.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a court order or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government or regulatory request.

Changes to this policy:

We may update this Privacy Policy from time to time. The current version is always the one published on this page.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to tim@cheshireloler.co.uk.

Timothy Vick T/A Cheshire LOLER · ICO registration reference ZC215735

Last updated: 6 August 2026